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Assistant Vice President Student Accounts

Buffalo, New York ~ September 09, 2021

["•Responsible for the development, implementation, and management of all activities and systems related to student accounts to insure integrity of the operations and records. Collaborate with Enrollment Management, and other offices to support the recruitment and retention goals of the University.\r\n•\tRepresent the department with regard to technical system optimization and capabilities.\r\n•Overall responsibility for all student and third party billing, cashiering, collections, payment plans, financial aid disbursements and refunds.\r\n•Develop and maintain a strategic staffing model for Student Accounts. Hire, train, supervise and evaluate department personnel. Organize and assign duties and responsibilities for the effective, efficient and timely completion of tasks and delivery of superior customer service.\r\n•Collaborate with colleagues (Financial Aid, Registrar, Admissions) to develop, recommended, and implement policies and procedures to best serve the needs of the University.\r\n•Coordinate, review and, as applicable, authorize rules, rates, etc. for each career and term.", "•Communicate with and provide guidance to students and their families with regard to student billing policies, processes and procedures. Exercise discretion and professional judgement with regard to the management of the office in response to customer needs.\r\n•Draft communication talking points for written, electronic and web-site formats, insuring information remains current and accurate\r\n", "•Maximize utilization and deployment of technology tools to manage the Student Accounts operation including PeopleSoft, SIRI Student Accounts Dashboard, Nelnet Business Solutions, Ivy Chatbot, etc. \r\n•Responsible for the preparation and reporting of Student Accounts information for the various internal and external reports required by the University.", "•Oversee the daily cashiering and deposit activity and ensure controls are implemented and operating.\r\n•Analyzes, develops, and implements applicable State and Federal laws and regulations, university policies and procedures as it relates to the operation of the Student Accounts office. Maintain confidentiality of student information and ensure that staff remains in compliance with FERPA.\r\n•Oversee the collections of delinquent accounts. Manage unclaimed credit balances for remittance, including student outreach and reporting to the State.", "•Responsible for managing the budget for the Student Accounts office.\r\n•Serve on various committees as appointed.\r\n•Other duties as assigned by the Associate Vice President, Business Services and Controller\r\n"]

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