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CX / UX Designer

New York, NY ~ July 12, 2018


(New York, NY)


CallisonRTKL Architects P.C. is seeking a CX/UX Designer to work in the New York Office.

  • This position is passionate about using design thinking to create compelling experiences for people;
  • The ideal candidate is comfortable working with multidisciplinary teams - developing cross-channel concepts that fuse digital, interior design, graphic design and service design;

  • The position is a strong communicator visually, verbally and in writing;

  • The ideal candidate has a strong understanding of design thinking, human-centered design, human computer interaction, and are fluent in the latest technology trends in UX;

  • The candidate is curious about learning the business of retail, including what makes a great retail experience in mobile, in store, and online, and how that can drive business;

  • The ideal candidate is an innovative problem solver, self-starter, and a strong collaborator who excels in a fast-paced environment.


 CallisonRTKL is the world’s #1 retail design consultancy.  While we are best known for interior architecture, our customer experience design group is growing, and needs a new team member to contribute in the areas of UX and CX.


 A typical project will involve working with the Customer Experience Project Lead:

  • Develops and assists in delivering design-thinking workshop charrettes for clients
  • Researches client business operations, the customer and the competitive landscape

  • Develops new concepts for customer experiences – mixing digital, interior, service and brand

  • Creates presentations and customer journey maps

  • Develops workstream analysis, business requirements and roadmaps for ongoing work

  • Develops wireframes and light digital prototypes for app, web and interactive content



  • Undertakes market, customer, trend, feasibility and competitive research, and creates presentations to illustrate key findings
  • Maps current state user journeys, identifying pain points and areas to improve the experience
  • Creates sketch concepts for new customer experiences spanning digital, interior and service design
  • Participates in design-thinking workshop charrettes (both internal and client-facing) contributing to the concepts and supporting the facilitator and design lead
  • Develops future state user journey storyboards, illustrating new CX and UX concepts and technology, service & business requirements.
  • Creates system maps, user flows, wireframes, visual design comps, and light prototypes using a combination of paper prototyping and graphics / UX Design software like Adobe Sketch, MarvelApp, XD Adobe CS, InVision, or other similar tools.
  • Undertakes user testing and research to refine the design
  • Prepares and delivers compelling presentations of new CX design concepts, references, benchmarks, design direction and research
  • Works with the interior design team to provide recommendations to enable key experiences (note: detailed interior design is not a part of this role.)
  • Collaborates effectively with multi-disciplinary teams including client teams, project/account managers, and external engineers, marketers, and tech integration teams.
  • Designs visually compelling pitch decks in support of Business Development efforts, communicating CX, UX and service design processes for client understanding, incorporating relevant case study work and best practices
  • Provides graphic design support within the New York studio as needed



  • Bachelor's degree or higher in human-centered design, interaction design, industrial design, human-computer interaction, visual design or a related program
  • 3-5 years of professional experience design experience
  • Solid understanding of user interface design, information architecture and user experience best practices
  • Highly skilled at graphics and UX design software like Adobe Sketch, Adobe CC, InVision, Marvel, XD etc.
  • Working knowledge of common programming languages e.g. Python, Java, C++ etc. preferred
  • Exceptional verbal communication, visual communication and presentation skills
  • Excellent people & client management skills to collaborate with colleagues and cross-functional teams
  • A self-starter with an ability to excel in a dynamic, ever-changing environment

TO APPLY: Please submit application through career webpage   https://www.callisonrtkl.com/careers/

Apply: TO APPLY: Please submit application through career webpage.

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