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Certification Program Development Expert

Redwood City, CA ~ October 12, 2017

Headquarters: Redwood City, CA
URL: www.alliancesmanagement.com

Position Title:  Certification Program Development Expert

Reports To:  Technical Director

Compensation:  $70,000 - $85,000, depending on experience

Location:  Negotiable: All Alliances Management team members work virtually

Term:  Full-time

Dedication:  Expected 40 hours/week

Travel:  10%, domestic and international

To Apply:           

Qualified candidates should send a resume and a customized introductory letter (which we really do read) to hr@alliancesmanagement.com.  Applications should be received no later than 30 October 2017.


Alliances Management is an association management and consulting company with professionals located throughout the United States and satellite offices in Europe and Asia.  We fulfill high-profile functions for international clients, including EMVCo and GlobalPlatform in the association space and eBay and Visa in the private sector.  We have grown tenfold since our inception in 2006 because of our unwavering commitment to excellence.  Our services include development of international programs, management of global events, financial management, and implementation of certification programs.

We are interested in hiring only candidates with extremely high standards and who believe that client satisfaction is essential not only in its own right, but also because it will bring long-term success to Alliances Management.

To learn more, visit www.alliancesmanagement.com.


Candidate will support Alliances Management clients by working with internal and external teams to create high-quality policy and procedure documentation for certification programs in development, create applications and forms to support operational needs, and maintain active program documentation.

For new certification programs, this role supports all aspects of the development, including initial brainstorming with SMEs, defining project timelines and deliverables, creating documentation, and coordinating all required approvals for launch. For existing programs, this role maintains the programs by updating the documentation and procedures as necessary.

Requirements & Skills:

  • Experience defining Operational Policy and Process Documentation
  • Excellent verbal and written communication skills with the ability to explain technical information clearly
  • Experience working in a member-driven standards organization, where member working groups are the primary stakeholder for deliverables
  • Experience in Technical Writing and Editing
  • Strong working knowledge of Microsoft Office
  • Knowledge of HTML and Markdown
  • Experience with Git and GitHub
  • Ability to multitask and handle several projects simultaneously
  • Comfort operating in a fast-paced, highly technical environment
  • Ability to work well in a “matrix” organization that requires answering to different managers and working with individuals across different parts of the company
  • Familiarity and experience working with business professionals from different cultural backgrounds, and flexibility to support meetings across time zones
  • Extreme attention to detail
  • Positive attitude and a team player—both with managers and colleagues
  • Native English speaker

Preferred Skills:

  • Knowledge of Structured XML or LaTeX
  • Project Management experience
  • Degree in English, Communications, or Engineering
  • MBA

To apply: Qualified candidates should send a resume and a customized introductory letter (which we really do read) to hr@alliancesmanagement.com. In the body of your letter, explain why you are the right candidate for the opportunity. Please be specific. Please also include salary history/expectations, any additional information you would like us to know, and any questions that you have. As Alliances Management is a virtual company, all employees work from home. The Certification Program Development Expert will do the same while employed by Alliances Management, based in Silicon Valley, California. In order to meet company requirements to manage client projects, the selected candidate will ordinarily need to work U.S. hours (8:00 a.m. – 5:00 p.m. U.S. Pacific Time); however, there will be times when it will be critical to work alternative hours in order to meet client expectations. In everything we do, we place our clients’ needs first. Visit www.alliancesmanagement.com to learn more.

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